Terms & Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
2. Information about us and how to contact us
2.1 Who we are. We are SV Legal Training Limited a company registered in England and Wales. Our company registration number is 08778822 and our registered office is at 20 West Grove, Westhoughton, BL5 2HU. Small Claims Court Genie is a trading style of SV Legal Training Limited.
2.2 How to contact us. You can contact us by telephoning our customer service team at 0161 635 6936 or by writing to us at email@example.com
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when you pay online or when we email you to accept it if paying following invoice, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Our materials relate only to the courts of England and Wales. Our website and courses relate only to the courts of England and Wales. Even Countries as close as Scotland have different rules and processes.
3.5 Right to use the materials. The right to us the materials is personal to you only. You must not, whether with or without receiving payment, make the materials available to third parties. The login you are provided is for use by a sole individual and is non transferable. If more than one log in is required, you need to purchase further log ins. All intellectual property of the materials belongs to SV Legal Training Limited.
4. Our rights to make change
4.1 Minor changes to the products. We may change the product: a) to reflect changes in relevant laws and regulatory requirements; and b) to implement minor technical adjustments and improvements, for example to address a security threat.
4.2 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
5. Providing the products
5.1 Delivery costs. The costs of delivery will be as displayed to you on our website. Our online courses have no delivery costs.
5.2 When we will provide the digital content. We will make the digital content available for download by you as soon as we accept your order.
5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to a) deal with technical problems or make minor technical changes; b) update the product to reflect changes in relevant laws and regulatory requirements.
5.5 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.
6 Your rights to end the contract
6.1 You may be able to end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer: a) If you want to end the contract because of something we have done or have told you we are going to do; b) If you are a consumer and have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; c) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind).
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; b) there is a risk that supply of the products may be significantly delayed because of events outside our control; c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 21 days; or d) you have a legal right to end the contract because of something we have done wrong.
6.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
6.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of: a) digital products after you have started to download or stream these; b) services, once these have been completed, even if the cancellation period is still running.
6.5 How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered. Digital content for download or streaming – you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
7. How to end the contract with us (including if you are a consumer who has changed their mind)
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by phone or email. Call customer services on 0161 635 6936 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
7.2 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
7.3 When your refund will be made. We will make any refunds due to you as soon as possible and within 14 days.
8 Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if: a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
8.2 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 21 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
9. If there is a problem with the product. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0161 635 6936 or write to us at email@example.com.
10. Price and payment
10.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
10.2 When you must pay and how you must pay. For digital content, you must pay for the products before you download them.
10.3 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
10.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
11. Exclusion Of Liability
11.1 We do not provide advice on specific claims. We are not a firm of solicitors or connected in any way with the courts. We are not regulated by the SRA. We have experience of using the court system and the procedure involved and simply want to share some practical experience and tips. We are not in any way providing legal advice or creating any kind of retainer with you. We recommend that appropriate legal advice should be taken from a qualified solicitor before taking or refraining from taking any action.
11.2 The information and opinions we provide do not address your individual requirements and are for informational purposes only. They do not constitute any form of legal advice and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances and is not intended to be relied upon by you in making (or refraining from making) any specific decisions.
11.3 We accept no responsibility for any errors, omissions or misleading statements on this website, or for any loss which may arise from reliance on materials contained on this website. Certain parts of this site may link to external Internet sites, and other external Internet sites may link to this website. We are not responsible for the content of any external Internet sites.
11.5 We accept no liability for virus contamination of your systems as a result of using this site.
12. Our responsibility for loss or damage suffered by you if you are a consumer
12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
12.2 We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial or business purpose our liability to you will be limited as set out below.
13. Our responsibility for loss or damage suffered by you if you are a business
13.1 Nothing in these terms shall limit or exclude our liability for: a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); b) fraud or fraudulent misrepresentation; c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
13.2 Except to the extent expressly stated in 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
13.3 We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
14. How we may use your personal information
15. Other important terms
15.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.2 If a court finds part of this contract unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.4 Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.